Domain Name Registration and renewal

As a member of Nominet we can help you register domain names in the .uk namespace.

Prior to us registering a domain name on your behalf we will need from you :

  • The Domain Name you would like to register
  • Your name or the name of your limited company or organisation (the Registrant)
  • Your trading name if you are trading under a different name (eg sole traders, partnerships)
  • Your registrant type: eg individual, sole trader, partnership, limited company, registered charity, club or association
  • For charities and companies, your charity or company number
  • Name, address, email address and phone number of a contact person.
  • Your confirmation that you agree to Nominet’s terms and conditions – available to view here  
  • Your confirmation that you agree to our Terms (see below)

When renewing, we will ask you to confirm that these are still accurate.

Terms

Domain names registered and renewed with Nominet (the .UK registry) are charged at £30 for a one year term. This also covers any changes to your domain during the registration period.

How we deal with expired and expiring domain name registrations

Approximately two weeks before a domain name expiry we will issue an expiry notice in the form of a domain name renewal invoice to the email address associated with your account.

If we don’t have an email address on record an invoice will be sent via post to the address we have on record for your account.

How you can renew a domain name and the basis on which you will be charged for maintaining your domain name registration

We can renew a domain for the above rate up to a maximum of 10 years at any time just contact us and on receipt of payment, we will process the request.

Transferring your domain names to a new Registrar, or otherwise terminating your contract with us

If you wish to transfer to an another Registrar, contact us and we will process the request free of charge Alternatively If you want to cancel your domain contact us and we can mark the domain as not required.

Customer Service

You can contact us at the email address info@x-press.co.uk or call us on 01246 808080 to enquire about registering or renewing a domain, make changes to your domain or for any other request.

Complaints and appeal procedure

We strive to deal with all past, current and future customers in a professional and courteous manner. However, if you have any complaints about the way we have dealt and you wish to make a formal complaint, please email us info@x-press.co.uk with the full details of your issue. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

If you are not satisfied with the results of our complaint it can be escalated to Nominet – visit https://www.nominet.uk/complaints/ for further details.

Reporting Abuse

If you have become aware of abuse originating from a domain on our tag, you can report abuse to info@x-press.co.uk giving details of the domain name, the nature of the abuse and any additional information you think might be helpful for us to investigate.